Unable to Verify Account

I am unable to verify my account. Can you help?

We know delays in account set up can be frustrating and we want to help!

Please make sure you entered your legal first and last name, as well as the phone number associated with your name.

If you did not clear the identify verification questions, you can try again in 10 minutes. In the meantime, take a few moments to double check your previous addresses and zip codes. This is verified through information provided to the credit bureaus.

Note: You cannot use a Google Voice phone number to set up your account. Your phone number must be cross-verified with your legal first and last name to receive a positive identity match. Your phone number must be a U.S. number to be cross-verified with your legal first and last name in order to receive a positive identity match.

If you continue to have issues verifying your account, please let us know by reaching out to our customer service team via chat or email, at premiumsupport@hellostretch.com.